Who are we

When I founded Able Property Trust back in 1997, it was built on my belief that tenants and landlords deserve to deal with a real person (not a faceless agency) who understands their needs and requirements, and will provide an honest, hard-working, transparent service with the highest levels of customer care.

I want tenants to feel as though they have a quality, comfortable home that’s maintained to a high standard, a place they can come home to at the end of the day and relax, safe in the knowledge that the roof over their head is a good one.

Equally, I know that there are some fantastic landlords out there, people who care about their tenants and are committed to renting their properties in an ethical and legal manner. These landlords also deserve transparent fees and a reliable, trustworthy service. I am delighted to work with a great many of these landlords and will keep on fostering links with property owners who share my mission.

 

Why we do it

As I mentioned above, I believe in providing an honest, trustworthy and reliable service. That’s something that’s always been important to me.

There’s been a lot of bad press over the years about residential letting agents, but I am determined to show that not all agents in our industry are ‘rogue’. Some of us care and have always done the right thing.

 

Able Property Trust is a recognised Safe Agent

SAFE – Safe Agent Fully Endorsed – is a mark denoting firms that protect landlords’ and tenants’ money through client money protection schemes.

There are several schemes in the sector operated by ARLA/NAEA, the Law Society, NALS and RICS to which agents voluntarily belong.

Landlords and tenants often make decisions based on cost but it is very important to ensure you ask your agent for details of the organisation they are regulated by and whether or not they are covered by a client money protection scheme. All agents who are part of ARLA/NAEA, the Law Society, NALS and RICS maintain and operate separate designated client accounts where your money is held completely separate from the operating funds of the firm.

If the agent you are using cannot provide you with the assurance of knowing they are covered by a client money protection scheme, the question you need to ask is why not?

Accredited by DASH

The aim of DASH accreditation is to encourage and promote good property standards and management practices in the private rented sector. The Quality Mark identifies the individual or company as one which has attained certain standards and commits to upholding a Code of Conduct. 

For tenants, this is added peace of mind that the agent or landlord has had a selection of their properties checked to ensure they meet or exceed the agreed standards and that the landlord has undergone continuing professional development to keep up-to-date with the latest requirements and legislation.

As a landlord, I have achieved DASH Accreditation, which represents an endorsement from Nottingham City Council, DASH Services and Unipol Student Homes. I also have the DASH Landlord Development Training.

You can read more about DASH Landlord Accreditation here.

Member of the Property Redress Scheme

All Property Agents that carry out Estate, Lettings and Property Management Work, as defined by legislation, must join a government authorised consumer redress scheme.

The Property Redress Scheme is authorised by the Ministry of Housing, Communities & Local Government; the National Trading Standards Estate Agency Team; the Chartered Trading Standards Institute; and Cyber Essentials. The scheme gives both tenants, landlords and agents an independent and impartial avenue for redress in the event of a complaint, and aims to improve standards across the industry.

Our company mission statement for tenants is to provide quality rented accommodation at affordable prices in sought after areas of Nottingham and to maintain those properties to the highest possible standards. We also ensure our fees completely transparent at the point of viewing a property. Our company mission statement for landlords is to treat every management as if it were our own.